Return, Refund & Exchange Policy
Last Updated: April 2026
At UTSARIKA™, every garment is thoughtfully designed and carefully crafted with attention to quality, comfort, and craftsmanship. Customer satisfaction is important to us, and if there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.
Please read our Return, Refund & Exchange Policy carefully before making a purchase.
1. Return Window
Return or exchange requests must be initiated within 3 calendar days from the date of delivery.
Requests received after this period may not be eligible for return or exchange.
2. Eligible Returns & Exchanges
A return or exchange will be accepted only under the following circumstances:
You received a wrong product.
You received a wrong size different from the one ordered.
The product has a verified manufacturing defect.
The product was damaged during transit.
The delivered product is materially different from your confirmed order.
To process your request, please provide:
Order Number
Clear photographs of the product
A brief description of the issue
3. Embroidered & Handcrafted Garments
Many of our embroidered garments involve intricate artisan craftsmanship and are produced in limited quantities.
Returns or exchanges for embroidered products are accepted only if:
An incorrect product was delivered.
The product was received in a damaged condition.
There is a verified manufacturing defect.
Returns or exchanges will not be accepted for embroidered garments due to:
Change of mind
Incorrect size selected while ordering
Colour preference
Personal dislike
Minor handmade variations in embroidery or finishing
These natural variations are a hallmark of handcrafted products and should not be considered defects.
4. Custom Size Orders
Custom-sized garments are made exclusively according to the measurements provided by the customer.
Therefore, custom size orders are not eligible for return, exchange, or refund, except in the following situations:
Wrong product delivered
Manufacturing defect
Product damaged during transit
We encourage customers to contact us before placing a custom order if they require assistance with measurements.
5. Items Not Eligible for Return
Returns or exchanges will not be accepted for:
Requests made after 3 calendar days of delivery.
Products that have been worn, washed, altered, or used.
Products without original tags, labels, or packaging.
Products with stains, perfume, deodorant, makeup, or signs of use.
Products purchased during clearance or marked as Final Sale, unless damaged or incorrectly delivered.
Minor colour variations caused by screen or device settings.
Minor measurement variations of up to approximately 1 inch, which are normal in handcrafted garments.
6. Exchange Policy
Size exchanges are subject to product availability.
If the requested size is unavailable, we may offer:
Store Credit, or
Refund (where applicable under this policy).
Exchange requests must also be initiated within 3 calendar days of delivery.
7. Return Process
Step 1 – Raise a Request
Within 3 calendar days of delivery, contact us through WhatsApp or email with:
Order Number
Product photographs
Reason for return or exchange
Step 2 – Review
Our Customer Support team will review your request within 24–48 working hours.
Additional photographs or information may be requested if required.
Step 3 – Return the Product
Once your request is approved, we will provide return instructions.
Depending on your location, we may:
Arrange a reverse pickup, or
Request you to self-ship the product using a reliable courier service.
Please ensure the product is securely packed with all original tags and packaging.
Step 4 – Quality Inspection
After receiving the returned product, our Quality Assurance team will inspect it to verify its condition.
Refunds or exchanges will be processed only after successful inspection.
8. Refund Policy
Approved refunds are initiated within 2 working days after the returned product successfully passes our quality inspection.
Depending on your bank or payment provider, the amount may reflect in your account within 3–7 additional working days.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving the required bank account details.
Original shipping charges are non-refundable unless the return is due to an error on our part.
9. Return Shipping Charges
UTSARIKA™ will bear the return shipping cost if:
Wrong product was delivered.
Manufacturing defect is confirmed.
Product was damaged during transit.
For all other approved return or exchange requests, the customer will be responsible for return shipping charges.
10. Order Cancellation
Orders may be cancelled only before dispatch.
Once an order has been dispatched, cancellation is not possible.
Custom-sized orders cannot be cancelled once production has commenced.
11. Quality Assurance
Every UTSARIKA™ garment undergoes quality inspection before dispatch.
Similarly, every returned product is inspected before any refund or exchange is approved.
UTSARIKA™ reserves the right to decline any return request if the returned product does not satisfy the conditions outlined in this policy.
12. Our Promise
Every garment we create carries the dedication and craftsmanship of skilled artisans.
If we make a mistake, we will take responsibility and work promptly to resolve the issue. Our goal is to provide every customer with a shopping experience built on quality, trust, and care.
13. Need Assistance?
Our Customer Support team is happy to assist you.
WhatsApp: +91 9598055666 (Fastest Response)
Email: orders@utsarika.com
Website: https://utsarika.com
Instagram: @utsarikaofficial
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Important Note
By placing an order on UTSARIKA™, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.