Size exchange — if the size does not fit, message us on WhatsApp within 3 days of delivery. The item must be unworn, unwashed, and have its original tags attached.
Every kurta and top is made with one size plus of extra fabric, so the fitting can be adjusted. This means an exchange is rarely necessary.
Every kurta and top is made with one size plus of extra fabric, so the fitting can be adjusted. This means an exchange is rarely necessary.
What cannot be returned
- Hand embroidered piecesStitched by hand, so small loose threads and slight variations are normal. No two pieces come out exactly alike, and a piece cannot be reproduced identically. These are not defects and are not grounds for a return.
- Custom size ordersMade to your measurements and cannot be returned. We confirm your measurements twice before starting.
- Worn, washed, or untagged itemsThe item must come back in the condition it was sent.
- Sale and clearance items
- Items damaged after delivery
Damaged or incorrect items — this applies to every product, including hand embroidered pieces. Message us on WhatsApp within 24 hours of delivery with a photo or video taken while opening the parcel. We will replace it free of charge or issue a full refund.
How to start a return
- Message us on WhatsApp with your order number and a photo of the item
- We schedule a pickup or share the return address
- Pack the item in its original packaging
- Once received and checked, your exchange or refund is processed
How refunds work
Prepaid orders
Refunded to the original payment method within 5 to 7 working days of us receiving the item.
COD orders
Refunded by bank transfer, for which we will need your account details.
Questions? +91 95980 55666 · utsarikaofficial@gmail.com